SERVICES OVERVIEW
The high grade and niche Consulting Services are offered broadly under the 2 models listed below. The key differentiator in the Consultancy Services provided by me is the operational and execution based approach towards the resolution of the overall Business requirement, this "Hands On" capability comes from 20 years of experience using Six Sigma , LEAN and other methodologies coupled with Change Management skills.
CONSULTING MODELS
Consultancy in this model is offered on a minimum committed number of hours per month for a fixed duration of 9-12 months. This model is suitable for Start Ups and Other Small Organisations which want to benefit from the range of experienced Consultancy Services offered needed as per the Business requirements however want to keep the operating costs low.
Consultancy in this model is offered on a fixed Project basis. Scoping of the Project is done along with the Customer and the estimation for the number of days of Consultancy required is given and mutually agreed. The minimum period for this model is 3 days. This model is suitable for Customers and Organisations requiring Consultancy specific to a Project/Activity.
Technology Audits are increasingly becoming an area that requires a considerable effort from all organisational personnel.
Consulting in this specific area helps the organisation and it's personnel prepare for, or identify the gaps, before going in for Internal, 3rd Party, Customer, Certification or Regulatory and Compliance Technology Audits.
Technology Audits Consulting
Cloud Services Consulting
Cloud Services Consulting helps you de-mistify these future ready platforms and select the correct one for your Business requirments.
Ranging from what to be put on the Cloud to the comparison of which Cloud platform is the best suited. Understanding the applicability of IaaS, Saas, PaaS, Private vs Public Cloud for the Business requirments and making the optimum selection.
A very niche domain Consulting which is used by various Contact Centers. The technology used in Contact Centers is a key driver of the Customer Interaction insights.
Consulting in this sphere typically is in the areas of Contact Center Setup, Platform Migrations, New Technology introduction in an existing setup, Process Redesigning for Customer Interaction Centers, Performance Benchmarking and Regulatory or Compliance requirements.
Contact Center IT Consulting
Technology Design Consulting
The Technology Setup requirments today are of a different nature. There is a whole choice of options ranging from On-Premise to Cloud Based setup. This service offers the Consultancy that helps you to select the best suited IT infra setup for your specific requirement at the optimal perfomance, uptime and cost. This Consultancy Service is typically used by Start Up and Small Businesses to get up and running quickly and in a cost effective manner. Consultancy for other specific technology designs can be done as required.
IT Vendor Consulting
An essential Consulting for Small/Medium sized organisations as a lot of Technology Services and Management is needed to be outsourced to vendors.
This Consulting includes IT vendor selection, rate negotiations, contract formulation, managing vendor resources (if applicable) and reviewing vendor performance on a periodic basis with the Customer.
Technology Strategy Consulting encompasses a key area of Technology planning in organisations.
In large organisations these are with respect to Annual Budgeting, Large Technology/Platform Changes, Cost Saving initiatives, Regulatory changes etc.
In Small/Medium sized organisations these typically are in the areas of Platform selection, Site selection/Migration, Rent vs Buy of IT equipment, What to Cloud, IT Service Management, Basic IT Policies designing etc.
Technology Strategy Consulting
Technology professionals are trained in their specific technology domains and continue to get these trainings and certifications as needed.
However, as these professionals move into larger roles they grow from indiviual contributors to becoming Customer and people managers. Specific trainings in soft skills, situational handing in escalations, presentation skills etc. are needed to bridge this crucial gap and make a smooth growth transition.
Technology Leadership Training
The most conventional type of Technology Consulting, typically this is used in specific projects for getting validations and insights of any areas in the project planning or project execution that would require specific attention with regards to resources, timelines, costs or change acceleration (if applicable).
Depending on the project, Six Sigma, LEAN, PMP or other methodologies may be applied during the Consulting.
